Refund & Returns Policy

Last updated: January 2025

We stand behind what we make. If something's wrong with your order, we'll fix it. Simple as that.

Returns — 14-Day Window

You can return most items within 14 days of receiving your order, provided:

• The item is unused and in its original condition
• It hasn't been conditioned, treated, or altered
• You reach out to us within 14 days of delivery

To start a return, just message us on WhatsApp with your order number and reason. We'll guide you through the process.

What We Don't Accept Returns On

• Items that have been used, conditioned, or show signs of wear
• Custom or personalised orders (engraved items, custom colours)
• Items returned after 14 days without prior approval
• Items damaged due to misuse or improper care

Note: Leather naturally develops minor marks and texture variations — these are not defects and are not grounds for a return.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, we'll replace it or refund you — no questions asked. Just send us a photo within 48 hours of delivery.

We take quality seriously. A stitching defect or a hardware issue is absolutely on us.

Refunds

• Once we receive and inspect the returned item, we'll process your refund within 5–7 business days.
• Refunds go back to your original payment method (card/UPI via Razorpay).
• For COD orders, we'll refund to your bank account or UPI ID — please share details when you contact us.
• Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

• If you're returning because you changed your mind: return shipping is at your cost.
• If we sent the wrong item or it's defective: we'll cover return shipping.

Exchange

Want a different size or style? We're happy to exchange within the 14-day window, subject to availability. Just message us and we'll sort it out.

How to Contact Us

The fastest way is WhatsApp — you'll get a reply from the actual person making your order, not a support bot:

• WhatsApp: Chat with us
• Email: contact@kornilovleatherworks.com

Please have your order number ready when you reach out.